You can contact Apple by phone or online to initiate the refund process. The impact on you: If your 27-inch iMac faced this issue and you paid for a replacement or repair, you may be eligible for a refund. Just last September, Apple extended its hinge repair warranty program to cover 20 iMac models for five years, up from the original three-year period. Many customers affected by this issue have reported hearing a crack or a pop sound before the hinge stopped working, which can be attributed to the plastic washers breaking.Īccording to MacRumors, Apple will replace the weak spring mechanism on all eligible iMac models for free, regardless of warranty coverage. The issue stems from Apple using plastic washers in the spring mechanism, which are not strong enough to support the weight of the display. Apple sent the internal service document to Apple Authorized Service Providers, and it was then obtained by MacRumors. It would not be able to support the weight of the screen, making it impossible to adjust because it just kept tilting forward. In the service document, Apple admits that some 27-inch iMac models shipped between December 2012 and July 2014 may have been affected by an issue with the display hinge. Your iMac could be covered under an Apple 'recall' repair:Īccording to a new internal service document, Apple will be offering refunds to customers who paid to repair or replace a faulty iMac hinge.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |